Refund policy
We want you to feel confident in every purchase you make with us.
30-Day Returns
You have 30 days from the date of delivery to request a return.
To be eligible:
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Items must be unused, unworn, and in original condition
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All original packaging and tags must be included
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Proof of purchase is required
How to Start a Return
To initiate a return, contact us at:
support@gettofindit.com
If your return is approved, you’ll receive instructions on how and where to send your item.
Important:
Returns sent without prior approval will not be accepted.
Return Shipping
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Customers are responsible for return shipping costs
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Original shipping fees are non-refundable
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If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost
Exchanges & Store Credit (Recommended Option)
To make things easier, we offer:
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Exchanges for eligible items
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Store credit as a fast alternative to refunds
Choosing store credit allows you to:
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skip refund processing delays
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reorder immediately
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
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damaged
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defective
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incorrect
Contact us within 5 days of delivery so we can review and resolve the issue quickly.
Non-Returnable Items
The following items are not eligible for return:
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Personalized or custom-made products
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Personal care and beauty items
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Hazardous materials
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Sale items and gift cards
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved:
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Refunds are issued to your original payment method
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Processing time depends on your bank or payment provider
Order Issues & Chargebacks
If you experience any issue with your order, please contact us first at:
support@gettofindit.com
We are committed to resolving all issues quickly and fairly.
Filing a chargeback without contacting us may delay resolution and limit our ability to assist you effectively.